Privacy Policy
Effective Date: June 24, 2025
Table of Contents
1. Introduction
Welcome to DXTC ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our various ventures and brands.
DXTC operates as a global umbrella organization with multiple ventures including Dexotec Music Group, Dexotec Records, Abendstern Records, Pulsewave Records, Rise Above, and Dexotec Invest. This privacy policy applies to all our ventures and associated websites, services, and platforms.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
2. Data Controller
Data Controller: DXTC Global Services GmbH & Co. KG
Address:Behrenstraße 22
Düsseldorf, 40322
Germany
Email: privacy@legal.thedxtc.com
Data Protection Officer: dpo@legal.thedxtc.com
3. What Data We Collect
We collect various types of information to provide and improve our services:
3.1 Personal Information
- Contact Information: Name, email address, phone number, mailing address
- Account Information: Username, password, profile information
- Professional Information: Company name, job title, industry, business contact details
- Communication Data: Messages, feedback, support requests, partnership inquiries
3.2 Technical Information
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent on site, click patterns, referral sources
- Cookies and Tracking Data: Session cookies, preference cookies, analytics cookies
3.3 Creative and Business Information
- Music and Creative Content: Audio files, artwork, creative materials submitted
- Business Data: Financial information for partnerships, investment inquiries
- Marketing Preferences: Communication preferences, marketing consent
3.4 Third-Party Information
We may receive information about you from third parties, including:
- Social media platforms when you interact with our content
- Business partners and service providers
- Public databases and directories
4. How We Use Your Data
We use your personal information for the following purposes:
4.1 Service Provision
- Providing and maintaining our services
- Processing applications and inquiries
- Managing user accounts and profiles
- Facilitating partnerships and collaborations
4.2 Communication
- Responding to inquiries and support requests
- Sending important service updates and notifications
- Marketing communications (with your consent)
- Newsletter and promotional content
4.3 Business Operations
- Analyzing usage patterns and improving services
- Conducting market research and analytics
- Fraud prevention and security monitoring
- Legal compliance and regulatory requirements
4.4 Legal Basis for Processing (DSGVO)
We process your personal data based on the following legal grounds:
- Consent: When you provide explicit consent for specific purposes
- Contract: To fulfill contractual obligations or pre-contractual measures
- Legitimate Interest: For business operations, security, and service improvement
- Legal Obligation: To comply with applicable laws and regulations
5. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
5.1 Service Providers
We work with trusted third-party service providers who assist us in:
- Website hosting and maintenance
- Email marketing and communication services
- Analytics and performance monitoring
- Payment processing and financial services
- Customer support and technical assistance
5.2 Business Partners
With your consent, we may share relevant information with:
- Strategic partners for collaborative projects
- Distribution partners for music and content
- Investment partners for funding opportunities
5.3 Legal Requirements
We may disclose your information if required by law or in response to:
- Legal process, court orders, or government requests
- Enforcement of our terms and conditions
- Protection of our rights, property, or safety
- Investigation of fraud or security issues
5.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to confidentiality agreements.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy:
- Account Information: Retained while your account is active and for up to 3 years after account closure
- Communication Records: Retained for up to 5 years for business and legal purposes
- Marketing Data: Retained until you withdraw consent or opt-out
- Legal and Compliance Data: Retained as required by applicable laws and regulations
- Technical Data: Typically retained for 12-24 months for security and analytics purposes
We regularly review and delete data that is no longer necessary. You may request deletion of your personal information at any time, subject to legal and legitimate business requirements.
7. Your Rights
Under applicable data protection laws, including GDPR, you have the following rights:
7.1 Access and Information
- Right to Access: Request a copy of your personal data we hold
- Right to Information: Understand how your data is processed
7.2 Correction and Deletion
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data ("right to be forgotten")
7.3 Processing Rights
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in a structured, machine-readable format
- Right to Object: Object to processing based on legitimate interests or direct marketing
7.4 Consent Management
- Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
- Right to Opt-Out: Unsubscribe from marketing communications
7.5 Exercising Your Rights
To exercise any of these rights, please contact us at privacy@legal.thedxtc.com. We will respond to your request within 30 days. You also have the right to lodge a complaint with your local data protection authority.
9. Data Security
We implement appropriate technical and organizational security measures to protect your personal information:
9.1 Technical Safeguards
- SSL/TLS encryption for data transmission
- Secure server infrastructure and hosting
- Regular security updates and patches
- Access controls and authentication measures
9.2 Organizational Measures
- Employee training on data protection
- Regular security audits and assessments
- Incident response and breach notification procedures
- Vendor security assessments and agreements
9.3 Data Breach Response
In the event of a data breach, we will:
- Assess and contain the breach immediately
- Notify relevant authorities within 72 hours (if required)
- Inform affected individuals without undue delay
- Take corrective measures to prevent future incidents
10. International Data Transfers
As a global organization, we may transfer your personal data to countries outside the European Economic Area (EEA). We ensure adequate protection through:
- Adequacy Decisions: Transfers to countries with adequate data protection laws
- Standard Contractual Clauses: EU-approved contractual safeguards
- Binding Corporate Rules: Internal data protection policies
- Certification Schemes: Recognized international data protection standards
We regularly review and update our transfer mechanisms to ensure compliance with applicable laws and regulations.
11. Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@legal.thedxtc.com.
12. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will:
- Post the updated policy on our website
- Update the "Last Updated" date at the top of this policy
- Notify you of significant changes via email or website notice
- Obtain your consent for material changes where required by law
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
13. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Privacy Team: DXTC Global Services GmbH & Co. KG
Email: privacy@legal.thedxtc.com
Data Protection Officer: dpo@legal.thedxtc.com
Mailing Address:
DXTC Global Brands
Behrenstraße 22
Düsseldorf, 40322
Germany
Phone: +49 211 9387 6425
We are committed to resolving any privacy concerns promptly and transparently. We will respond to your inquiry within 30 days.
This Privacy Policy is effective as of the date stated above and applies to all information collected by DXTC and its affiliated ventures. By using our services, you acknowledge that you have read and understood this Privacy Policy.